Keep sensitive customer information safe.
According to the U.S. Federal Trade Commission (FTC), identity theft is the fastest growing crime in America today.
Identity thieves use countless avenues to access personal information, and one common scheme is to obtain information fraudulently from a bank or other financial institution. Clients rely on to keep their sensitive information secure, and it is a responsibility that we take seriously.
It is important that you do your part when handling personal client information, to protect our customers and our company. This includes following all security procedures and being alert for any potential fraudulent activity.
Over the Phone
One of the most common identity theft schemes is for a thief to call a bank pretending to be a customer or pretending to be someone authorized to access a customer’s information. To prevent this type of fraud:
- Follow company policies regarding the type of information that can be provided or changed over the phone.
- Always follow proper verification procedures during a phone transaction.
- If you are ever suspicious of a phone caller’s identity, do not provide any information and alert your supervisor.
Your computer likely contains the most sensitive customer information. Follow these guidelines so that this information is kept secure:
- Never leave passwords where anyone can find them.
- When you step away from your computer, always “lock” the screen.
- Do not allow any unauthorized persons to access your computer.
- When sending e-mail with personal data, make sure it is encrypted.
When handling a transaction in person, be sure to protect the customer’s privacy, especially when other people are around. Never repeat sensitive information out loud, and keep your computer screen turned so that only you can view it.
When stepping away from your desk or workstation, or leaving for the day, do not leave any paperwork with sensitive information lying on your desk. It should be filed in a locked drawer or cabinet. When disposing of personal information materials, use the paper shredder or secure recycling container.
Above all, be aware of the potential for identity theft when handling personal data. Talk to your supervisor if you have a question about procedure or need assistance with a particular transaction. If we all do our part, we can prevent identity fraud from occurring and protect our company and clients.