Odell Studner, an Agency Partner of top-10 global insurance broker and fintech services provider Acrisure, announced today the promotion of John Marsh to Chief Experience Officer (CXO). In this newly developed role, John will oversee multiple practice groups and focus on delivering exceptional client experiences with the goal of sustainable agency revenue growth and scalability.
“The Chief Experience Officer will play a key role in driving high service standards and experiences to clients with an eye toward retention and strong organic growth,” said Geoffrey A. Goldwater, President and Chief Strategy Officer. “As an experienced and dedicated leader, John is highly trusted and valued by his clients and consistently focuses on providing them the attention they need. He is the ideal candidate to fill this role.”
Previously, John served as Vice President of Odell Studner’s Real Estate Practice Group, overseeing nearly $30 million in written premium for over 85 clients. He brings over 25 years of industry experience and is known for closely collaborating with clients in implementing holistic risk management and insurance programs customized to each client’s risk tolerance and financial goals.
“Throughout the nearly ten years I’ve been with Odell Studner, I’ve most enjoyed building strong relationships with both my clients and colleagues,” said Marsh. “I am grateful for the opportunity to identify even more ways to increase the value, insights and trust that have come to define the service our agency provides.”
Odell Studner provides specialized risk consulting and insurance brokerage services to middle-market companies. Our practice groups comprise real estate, staffing, and human services, with a specialized focus on captive insurance. We develop successful business relationships by partnering with forward-thinking companies who understand that taking action to reduce risk accelerates growth and increases profitability. For more information, visit OdellStudner.com